Frequently Asked Questions

Q: how can i view the status of my order?
A: go to the customer service, account Information page. this page lists all your orders. click the date of the order whose status you wish to view.

Q: what are your shipping costs?
A: you can view an estimate of shipping costs by viewing your cart. however, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: if my jewelry needs to repair, how do i contact the company?
A: contact our office 718.978.3851. because we guarantee our work, repairs are free of charge. 

Q: how do i pack my jewelry when traveling:
A: jewelry should be pack in a sturdy box

Q: what if i need my jewelry adjusted?
A: imani will adjust anklets to fit, change pierced earrings to clip-on, changes earwires (example, hoops to posts) all of these services are complimentary.

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